Privacy policy

Privacy Policy

This policy explains what information Mero collects when you use wearmero.com or order from us, and what we do with it. By using our site or placing an order, you agree to this policy.

What we collect

We collect only what we need to process your order and talk to you about it:

  • Your name, delivery address, phone number, and email
  • Order details (what you bought, size, colour)
  • Payment information you provide to complete a purchase
  • Messages you send us on WhatsApp, email, or social media
  • Basic website usage data (through cookies and analytics tools) that helps us understand how our site is used

How we use it

We use your information to:

  • Process, make, and deliver your order
  • Contact you about your order, including sizing, dispatch, and delivery
  • Handle exchanges, defects, and customer support
  • Improve our products, website, and service
  • Send you updates about Mero, only if you have chosen to receive them

Payment information

Payments are handled by our payment and courier partners. We do not store your full card details on our own systems. Cash-on-delivery payments are collected by our courier at delivery.

Sharing your information

We do not sell your personal data. We share it only with the partners needed to fulfil your order and run the business — for example, our courier for delivery, our payment providers, and the platforms we use to run the website and our ads (such as Shopify and Meta). These partners only receive what they need to do their part.

We may also share information if required by law.

Cookies and analytics

Our website uses cookies and similar tools to make the site work, remember your cart, understand site traffic, and measure our advertising. You can control cookies through your browser settings, though some parts of the site may not work properly without them.

Data retention

We keep your information only as long as needed to fulfil your order, meet our legal and business obligations, and resolve any disputes.

Changes to this policy

We may update this policy from time to time. The version published on wearmero.com is the one that applies.